We aim to deliver all orders within 3 - 10 working days, however this may be subject to change due to stock availability or if any additional security checks are required. We do as much as possible to ensure that products are delivered to you within this timeframe. However, South Planks Ltd is not liable for any delays.
Due to their size and weight, some of our products will be delivered on pallets. These deliveries are ‘kerbside’, meaning that the driver will not be able to move these goods onto or into your property. Smaller products will be delivered via a courier service.
Please do not book any fitters or installers for your goods until after they have been delivered and inspected by yourself - we will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.
South Planks Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a delivery delay of the order.
We will charge a redelivery fee if no one is available on site to take delivery of the goods.
Prior to dispatch, South Planks must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.
All goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be notified to us within 24 hours of receipt of goods. Signing a carrier's delivery note ‘un-checked’ does not absolve the persons receiving the goods from this condition.
When choosing to collect in store, either in person or with a 3rd party courier, the date must be arranged with the company. We will inform you when your order has been picked.