SURFACES – STANDARD DELIVERY
For customers who order 100 SQM/1076 SQFT or over we will contact you directly either by phone or email on receipt of your order, to arrange delivery. This is to ensure our delivery vehicles have suitable access on site.
For customers who order under 100 SQM/1076 SQFT surfaces are split between natural stone tiles and porcelain and delivered within 4-5 working days of receipt of order for stocked products or within 4-5 days of us receiving the goods into our warehouse.
Our surface orders are packed in wooden crates and charged at a pallet rate.
CALCULATING DELIVERY COSTS
We are able to offer a 4-5 working day delivery service for our surfaces with an additional charge of £50 per pallet for delivery on a Saturday. The price is worked out based on the number of pallets and the postcode zone of the delivery address.
SURFACES – DELIVERY METHOD
All surface orders are delivered on a large lorry. Please note it is important, therefore, that any restricted access details are advised prior to your order being placed. If you are concerned about access please contact our customer services team on + 44 (0) 1995 607 272.
Your order will be placed, at the driver’s discretion, to the nearest safest point to the property; this may be on the drive or at the curb side. The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present to receive the order.
We will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.
If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we will have to charge you a further delivery fee.
We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery will be taken away at that point.
Care needs to be taken when unpacking all stone tiles as spacers may need to be removed from the packaging before the tiles are lifted out. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.
SURFACES – DELIVERY RESTRICTIONS
Please note that the following postcodes will incur a higher delivery cost which are based on your exact location and the products contained within the order. Orders to these locations cannot be processed on the website as the delivery charge needs to be quoted on a case by case basis.
BT, Eire, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO, ZE
We are currently unable to deliver online orders outside of the UK with our standard delivery solution. Please contact our showroom to discuss your order and delivery requirements if you require international delivery.